Help and contact
Find answers about using your little home.
My records do not appear on another device
Records are stored in each device or browser. Sign-in and automatic syncing are not provided. There are no copies on the operator’s server, so the operator cannot restore them.
I want to edit or delete a journal entry
Open an entry in My → My journal to edit it or delete it individually. The book on the desk opens the same journal.
The guide is silent for a while
The five-minute guide includes quiet pauses. There is a longer silent interval from 2:20 to 3:20. Check the captions and progress on screen. If an error appears, you can retry or continue with captions.
Listening to music with the guide
When music is on in My, your selected track plays softly with the guide. Pause and resume control both sounds together. Your usual music settings return after the meditation.
I finished meditating but did not get a lantern
Lanterns are created when you finish a bead practice. Finishing a solo five-minute meditation does not create one. Writing a note is always optional.
I want to change sounds or haptics
In My, you can adjust sound effects, haptics, reduced motion, and background music. Music can be enabled and its volume changed separately from sound effects.
Checking purchase information
An internet connection is needed to load prices and ownership. An unfinished check does not mean you do not own an item. Use ‘Check prices and purchases’; if previous purchases are missing, choose ‘Restore previous purchases’. If purchase data processing is paused, review its status in My → Privacy information.
A purchased item is missing
Connect to the internet and choose ‘Restore previous purchases’ to check the same Apple purchase account. Apple may ask you to authenticate. Purchase proofs and customer identifiers are sent to RevenueCat to link access to the current app user; a previous association may change. This does not make a new payment, issue a refund or restore journals and practice records. A TestFlight invitation email alone does not identify the purchase account. If ownership cannot be verified, contact support before buying the same item again.
Can I use the app offline?
You can use built-in basic content, journals and practice records. Purchased content is available offline after ownership has been verified and saved on this device. New purchases and purchase history updates require an internet connection.
I bought individual items first
The collection shows the additional items offered based on your valid individual purchases. Check the added items and actual price before paying. Earlier individual purchases and later additions are managed separately. Benefits based on the number of owned items apply while that condition remains satisfied.
Are refunds and purchase information deletion different?
Apple handles refunds; Zenjit cannot guarantee approval or timing. A purchase information deletion request starts a review of how that information is processed. Submitting it does not issue a refund or delete Apple purchase history or journals on this device.
I want to cancel a purchase or get a refund
Zenjit's paid items are digital content you can use right after purchase. You can try them first with trials and previews. Because of the nature of digital content, cancellation may be limited once you start using an item, as permitted by applicable law. Apple handles payment and refunds, so please request a refund through Apple's Report a Problem (reportaproblem.apple.com) or your purchase history. Apple decides whether to approve it; Zenjit cannot guarantee approval. If a refund is approved, only the items from that purchase stop being available; items from your other purchases remain.
Where can I check a purchase information request?
Go to My → Privacy information to submit a request or check its status. “Received” or “Under review” does not mean deletion is complete. If you need a support code, generate it on the same screen and use it in the support correspondence as instructed. The code can be linked once within 15 minutes. If an option to use purchases again appears after deletion, read the explanation and choose it yourself.
Keeping your records
Do not start by deleting the app when something goes wrong. The operator has no server copy of your journal to restore. Deleting an app differs from offloading it, and restoration from an operating-system backup depends on your device and backup settings.
Haetae and book animations are reduced
Turning on Reduce motion in My reduces animations such as Haetae rolling or moving into the book. Check whether this is the setting you want. If music sounds distorted, check the app volume, device volume and connected audio output.
Still having trouble?
Tell us your iPhone model, iOS version, Zenjit version, and the screen and action where the problem occurred. Do not send passwords, verification codes, or journal entries. Hide personal information in any screenshots you attach.